Cancellations & Transfer Policies
All cancellations & transfers are done on the back-end of the registration site, please contact firstname.lastname@example.org or call 519-824-4120 Ext. 53045 to complete the cancellation or transfer.
In order to receive a full refund, cancellations must be made more than 2 weeks prior to the session start date in which the camper is enrolled. Cancellations after this time will be subjected to a depreciating value.
- Less than 2 weeks before camp: 75% refund
- Less than 1 week before camp: 50% refund
- Less than 48 hours before camp: 25% refund
- On the First Day of camp: No Refund
Please note we do not refund missing days.
Example of Cancellation Protocol
For example, if your child is registered for camp the week of Monday July 6th – Friday July 10th here is the following protocol for cancellation:
- Cancellation before Monday June 22nd = 100% refund
- Cancellation between Monday June 22nd – Sunday June 28th = 75% refund
- Cancellation between Monday June 29th – Friday July 3rd = 50% refund
- Cancellation on Saturday July 4th & Sunday July 5th = 25% refund
- Cancellation on Monday July 6th = No refund
Camp transfers are free of charge, however it is dependent on the availability of each camp.
Please note, pizza orders & extended care do not transfer with the camp transfer and will therefore need to be refunded and re-ordered for the proper camp.