Club Cancellations & Refund Policies

All cancellations are processed on the back-end of the registration site, please contact cse@uoguelph.ca to request a cancellation.

Cancellation

In order to receive a full refund, minus a processing fee of $15.00, you must request a cancellation no later than the Friday prior to clubs starting.

• Within the first two weeks of club starting (week 1 and 2): 50% refund
• Within week 3 and 4 of the club’s run time: 25% refund
• After week 4 : No refund

The refunded amount due can either be returned directly to the card used to pay for the club OR added to the cardholder’s EventLink profile as a credit to be used towards future activities.

Emails/refund requests will be answered from Monday – Friday, but honoured from the day they are received (including Saturday and Sunday requests). Each registration refund (regardless of timeline) is subject to the $15.00 processing fee.

Please note we do not refund missed/sick days.

However, if possible, make-up days will be scheduled for club cancellations due to weather (ie snow days).

Example of Cancellation Protocol

For example, if your child is registered for a club beginning the week of February 5th, here is the following protocol for cancellation:

• Cancellation before Friday, February 2nd = 100% refund (minus processing fee of $15)
• Cancellation between Friday, February 2nd – Sunday, February 18th = 50% refund
• Cancellation between Monday, February 19th – Sunday, March 3rd = 25% refund
• Cancellation after Sunday, March 3rd = No refund